We're here to help
Choose the right channel below — or just send us an email and we'll route it to the right person.
Say hello
Questions about Heidifi, the product, or anything else — we'd love to hear from you.
hello@heidifi.aiTalk to sales
Managing 5+ venues? Ask about volume pricing, white-label options, and partner-network features.
hello@heidifi.aiGet support
Already a customer? Our team is here to help with setup, technical questions, and account issues.
hello@heidifi.aiData & privacy
Data subject requests, GDPR/nFADP inquiries, consent questions, or DPA requests.
hello@heidifi.aiCommon questions
How quickly will you respond?
General and sales inquiries within 1 business day. Support tickets typically within a few hours on weekdays.
Do you offer a live demo?
Yes — book a free 30-minute call and we'll walk you through the platform tailored to your venue type.
Book a 30-min call →Can I submit a data subject request?
Absolutely. Email hello@heidifi.ai with your request type (access, deletion, portability, etc.) and we'll respond within the legally required timeframe.
Where is Heidifi based?
Heidifi is headquartered in Switzerland. Our platform is compliant with both Swiss nFADP and EU GDPR.